Troubleshooting Windows Media Player 10
Error Messages

• Microsoft® Windows Media® Player 10

Introduction

• See the Windows Media Player Error Code Information page on the Microsoft Web site.
• Ask other Windows Media Player users for assistance by posting your question to the Windows Media Player Newsgroup. In your message, be sure to include the following information:
  • Error message ID number (for example, "C00D11CD").
  • Error message text (for example, "Windows Media Player has encountered an unknown error.").
  • Windows Media Player version (right-click the title bar, point to Help menu, and then click About Windows Media Player). For example, 10.00.00.3646.
  • Windows operating system version (click Start, right-click My Computer, and then click Properties). In your question, include the full version name (for example, Windows XP Professional Service Pack 2).
  • What task you were trying to accomplish prior to encountering the error message.
  • If the error only occurs when you use a particular file, Web link, or URL, provide details about that item.
  Please note that the newsgroup is maintained by users such as yourself. It is not an official Microsoft technical support resource. As such, Microsoft cannot guarantee that your question will be answered.
• Find out how to obtain official technical support from Microsoft at the Troubleshooting Windows Media Player 10 page.

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Index of common error IDs

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80004004: Requested action was canceled

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80010105: Server threw an exception

• CyberLink PowerDVD
• NVIDIA NVDVD Decoder
• InterVideo WinDVD

Identifying the installed decoder

• Identify the MPEG-2 decoders that are installed on your computer.
• Identify whether the decoders are compatible with Windows Media Player 10.
• Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.

• If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.

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80040212: Memory allocation cannot be set

• CyberLink PowerDVD
• NVIDIA NVDVD Decoder
• InterVideo WinDVD

Identifying the installed decoder

• Identify the MPEG-2 decoders that are installed on your computer.
• Identify whether the decoders are compatible with Windows Media Player 10.
• Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.

• If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.

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80040241: Cannot perform the requested action

• You tried to play a .dvr-ms file (such as a file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), and your computer is not configured to play this type of file.
  To resolve the problem, see the Microsoft Download Center.
• You tried to play a file type that is not supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.

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80040255: Windows Media Player does not support this file type

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80040316: Cannot perform the requested action

• If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
• If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.

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80041002: Cannot find the license for this file

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800480CF: Cannot perform the requested action

• If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
• If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.

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80049006: Cannot perform the requested action

• If you are using a beta release of Windows Media Player 10, install the latest version from the Windows Media Download Center. If the problem persists, install the latest digital rights management (DRM) components as described below.
• If you are using the latest version of Windows Media Player 10, install the latest digital rights management (DRM) components by following the instructions on the Windows Media Security Upgrade page.

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8007001F: Cannot perform the requested action

• There is a problem with the computer hardware. For example, the hard disk might be damaged, disconnected, or not formatted.
• The file that you tried to play is being streamed from the same computer on which Windows Media Services is installed. To play the file, Windows Media Player must be installed on a different computer than Windows Media Services.

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80070037: Cannot find the file

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800704C7: Requested action was canceled

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800704CF: Cannot find the file

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800706BE: Remote procedure call failed

• CyberLink PowerDVD
• NVIDIA NVDVD Decoder
• InterVideo WinDVD

Identifying the installed decoder

• Identify the MPEG-2 decoders that are installed on your computer.
• Identify whether the decoders are compatible with Windows Media Player 10.
• Choose which installed decoder you want Windows Media Player 10 to use when synchronizing DVR-MS files to a portable device.

• If your computer came with a DVD drive preinstalled, contact your computer manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD drive in your existing computer, contact the DVD drive manufacturer about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.
• If you installed a DVD decoder from one of the companies listed on the MP3 Creation Packs and DVD Decoders for Windows XP page, contact the company about how to upgrade to an MPEG-2 decoder that supports Windows Media Player 10.

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80070716: Cannot display a skin

1. In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
2. In full mode, on the View menu, click Skin Chooser, and then double-click a different skin (such as Classic).
3. In skin mode, right-click anywhere on the Player, and then click Switch to Full Mode.
4. In full mode, on the View menu, click Skin Chooser, and then double-click the skin that you were using when the error occurred.

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800C000D: The specified protocol is not supported

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

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800C2EE2: Action timed out

• You are trying to play protected content (for example, music that you downloaded from an online store such as f.y.e. Download Zone or Napster) and your Internet connection settings are preventing the Player from downloading updated security components.
  To resolve the problem, in Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box. In the Proxy server section, verify that your proxy server settings are correct. If you do not know what your proxy settings should be, contact your network administrator or Internet service provider (ISP).
• The server is not available (for example, the server is busy or not online). Try again later.

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C00D000F: The server has no more connections available

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C00D001F: Cannot find the file

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C00D07F1: Your network might not be set up to handle a live broadcast connection

• Your network is not configured to handle a multicast connection.
• The live broadcast has already ended.

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C00D07F2: Your network might not be set up to handle a live broadcast connection

• Your network is not configured to handle a multicast connection.
• The live broadcast has already ended.

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C00D080D: File is corrupted

• The file was modified by another program in an unsupported manner.
• The file was partially downloaded and saved in an incomplete state.
• The program used to create the file did not create it correctly.

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C00D0BB8: Cannot play the file

• You are trying to play an MP3 file that contains compressed ID3 headers. The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre). This information is sometimes called a "tag."
  To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers. After you remove the ID3 headers, Windows Media Player should be able to play the MP3 file.
  Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it.
  If this solution does not resolve the problem, the file might be corrupted.

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C00D0BBB: Cannot perform the requested action

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C00D0BC1: Cannot perform the requested action

• The license associated with the file does not allow this action.
• You are trying to play a .dvr-ms file that is protected. The Personal Video Recorder (PVR) in Windows XP Media Center Edition, for example, might create such files if the content provider designated the content as protected. A protected .dvr-ms file can only be played on the computer on which it was recorded.

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C00D0BC2: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
• The required codec is not available on the codec server.

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C00D0BC8: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
• The required codec is not available on the codec server.

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C00D0BCE: Cannot burn files to CD

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C00D0FA3: Windows Media Player does not support this file type

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C00D0FA4: Cannot use digital playback to play the CD

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD drive, and then in the Playback area, click Digital.

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C00D0FAA: Cannot rip the track

• Change the audio quality setting for ripping CDs. This option is the easiest to perform. However, it will not enable you to rip CD tracks into MP3 files that have an audio quality setting of 128 kilobits per second (Kbps).
• Delete the value of the LowRateSample registry key. This option is more complex to perform. However, it will enable you to rip tracks into 128-Kbps MP3 files.

To change the audio quality setting for ripping CDs

1. In Windows Media Player 10, right-click the title bar, point to Tools, and then click Options.
2. Click the Rip Music tab, and then move the Audio quality slider to any setting other than 128 Kbps.

To delete the value of the LowRateSample registry key

1. Click Start, and then click Run.
2. In the Open text box, type regedit, and then click OK.
3. In Registry Editor, find the following registry key:
   HKEY_LOCAL_MACHINE\Software\Microsoft\MediaPlayer\Settings\Mp3Encoding\LowRateSample
4. Double-click the key, and then, in Value data, delete the value that is displayed.
5. Click OK, and then close Registry Editor.

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C00D0FAB: Using CD error correction

To turn on error correction

1. On the Tools menu, click Options.
2. Click the Devices tab, click the CD drive, and then click Properties.
3. On the Audio tab, in the Playback area, select the Use Error Correction check box.

Note

• Turning on error correction might cause the CD audio to skip in places.

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C00D0FB0: Audio CDs will not rip correctly

To change the CD drive setting to analog in Device Manager

1. Open Device Manager, right-click the CD drive, and then click Properties.
2. Click the Properties tab.
3. Clear the Enable digital CD audio for the CD-ROM device check box.

Note

• For more information about using Device Manager, see Windows Help.

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C00D0FB2: Cannot use digital playback to play the CD

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD drive, and then in the Playback area, click Digital.

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C00D0FB3: Cannot use digital playback to play the CD

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD drive, and then in the Playback area, click Digital.

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C00D0FCD: Specifying the minimum size of files for the library

To change the minimum size of files added to the library

1. On the Tools menu, click Options, and then click Library.
2. In Audio files number KB, type the size of the smallest audio file that you want added to the library.
3. In Video files number KB, type the size of the smallest video file that you want added to the library.

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C00D0FD6: Damaged or incompatible plug-in

To troubleshoot plug-ins (basic)

1. On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name.
   This disables all optional plug-ins.
2. On the Tools menu, point to Plug-ins, and then select one of the plug-ins.
   This enables the plug-in.
3. Play the same content that you were playing when the Player closed unexpectedly.
4. Do one of the following:
   • If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you last enabled, and then click Remove.
   • If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.

To troubleshoot DSP and rendering plug-ins (advanced)

1. On the Tools menu, click Options, and then click the Plug-ins tab.
2. In Category, click Video DSP, select each of the plug-ins that appear in the Video DSP list (the right pane), and then click Remove.
3. Repeat for the Audio DSP, Other DSP, and Renderer categories.
   All optional DSP and renderer plug-ins are removed.
4. Click Add, select one DSP or renderer plug-in to install, and then click Open.
5. On the Tools menu, point to Plug-ins, and verify that the added plug-in is selected (that is, it has a check mark next to its name). If it is not selected, click the plug-in to select it.
   Because renderer plug-ins are always enabled, they do not appear on this menu.
6. Play content that uses the plug-in that you added.
   To verify that the content is using the plug-in that you added, on the Plug-ins tab, in Category, click the type of plug-in that you added, and in the plug-in list (the right pane), verify that (loaded) appears after the plug-in name.
   For DSP plug-ins, on the Tools menu, also point to Plug-ins, and verify that the added plug-in is selected.
   If (loaded) does not appear after the plug-in name, play a different piece of content until it does.
7. Do one of the following:
   • If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in that you added last, and then click Remove.
   • If the Player does not close unexpectedly, add another plug-in and repeat Steps 4 through 6 until you identify the damaged or incompatible plug-in.

Note

• To add or remove plug-ins, you must be logged on to your computer with a user account that permits you to install programs (for example, an account that is a member of the Administrators or Power Users groups). For more information about user accounts, see Windows Help.

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C00D0FD9: The selected plug-in cannot be found

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C00D0FDD: Cannot perform the requested action

• Your computer's time and date are not set correctly. For information about how to change your computer's time and date, see Windows Help.

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C00D1053: Output link protection not supported

• You are not running Windows XP Service Pack 2 (SP2). To download Windows XP SP2, see the Windows Update page at the Microsoft Web site.
• The video mixing renderer option is turned off. To resolve the problem, try turning on the video mixing renderer.

To turn on the video mixing renderer

1. On the Tools menu, click Options, and then click the Performance tab.
2. Click Advanced, and then select the Use video mixing renderer check box.

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C00D1057: A portion of the file cannot be played

To enable automatic downloading of codecs

1. On the Tools menu, click Options.
2. On the Player tab, in the Automatic updates area, select the Download codecs automatically check box if it is not already selected.

Note

• You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

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C00D106A: Cannot play the selected playlist

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C00D1074: Cannot play the file

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C00D1076: Cannot play the file

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C00D1090: Cannot play the file

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C00D10B6: Cannot play items in the playlist

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C00D10BA: Cannot find the file

• A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to the library and that file was later deleted.
• A link to a digital media file was added to the library and the file was later deleted.

To repair a link

• If you deleted or moved the file, replace it to its original location.
• If you moved the file, right-click the item in the library, click Error Details, and then type the new location of the file.

To delete a link

• Right-click the item in the library, click Error Details, and then select the Remove file from library check box.
• Right-click the item in the library, and then click Delete.

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C00D10CD: Cannot play the CD

• The disc is dirty. Clean the disc, and then try again.
• The disc is damaged.

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C00D10D1: Cannot play the file

• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
  Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• The required codec is not available on the codec server.

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C00D1163: A problem occurred with digital copyright protection

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D1167: A problem occurred with copyright protection

• Your DVD decoder software needs to be configured. If you have another DVD player program installed on your computer, play the DVD using that program, and then try playing the DVD in Windows Media Player again.
• There was a problem configuring your video card. Restart your computer, and then try again.

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D1168: The system region does not match the decoder region

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D116A: Cannot play DVD video

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D116B: Cannot play DVD audio

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D116E: Cannot play this portion of the DVD

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D1171: Cannot play DVD video

Note

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.

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C00D1176: Cannot find a CD recorder

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C00D1178: Windows Media Player might not support this file type on portable devices

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C00D117A: Windows Media Player has encountered a problem with the portable device

• The storage card on the portable device is full. Free some space on the storage card, and then try synchronizing (copying) the files again.
• The portable device is not turned on. Turn on the device, and then try synchronizing the files again.
• A playlist or folder cannot be created on the portable device because the device does not support this function.

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C00D1194: Cannot open the specified URL

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

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C00D1196: Incorrect user name or password

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C00D1197: Cannot play the file

• Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
• The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is not available (for example, the server is busy or not online). Try again later.
• Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

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C00D1198: Cannot connect to the server

• The name of the server hosting the content is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is not available (for example, the server is busy or not online). Try again later.
• The proxy server settings for Windows Media Player are not configured properly. Verify that your proxy server settings are correct.

To verify your proxy server settings

• On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

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C00D1199: Cannot play the file

• The file type is not supported by the Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.
• The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
• The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you might have tried to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you might have tried to open a .vob file by clicking Open on the File menu.
• You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again.

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C00D119A: Cannot play the file

• A required codec is not installed on your computer. A codec is software that the Player uses to decompress a file before playing it.
  Typically, the Player automatically downloads and installs required codecs as needed. However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content that you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec.
  Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
• The file that you are trying to play might not be supported by Windows Media Player. For a list of file types (formats) that are supported by Windows Media Player, see Supported file types.

To allow codecs to be downloaded to your computer

1. In Control Panel, click Internet Options.
2. Click the Security tab, and then click Internet.
3. In the Security level for this zone area, click Default Level.
   The security level is set to Medium.

Notes

• Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
• You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.

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C00D119C: Cannot delete the playlist

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C00D119D: Cannot play this file

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C00D119F: Cannot burn files to CD

• Verify that the CD burner (recorder) is connected properly.
• Clean the disc and verify that it is not damaged.
• Try a different brand of blank discs.
• If another program is currently burning files to the CD, wait until the burning process is complete.
• Quit other programs that might be using the CD burner.
• Restart Windows Media Player.
• Restart your computer.
• Select a slower recording (write) speed for the CD burner.
• Use the Windows Error-checking tool to check for file system errors and bad sectors on your hard disk. For more information about the Error-checking tool, see Windows Help.

To select a slower recording speed

1. On the Tools menu, click Options, and then click the Devices tab.
2. In Devices, double-click the CD burner, and then click the Recording tab.
3. In the write-speed list, select a slower speed.

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C00D11A9: Cannot burn or synchronize the file

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C00D11AB: Cannot burn files to CD

• Clean the disc and verify that it is not damaged.
• Select a slower recording (write) speed for the CD burner (recorder).
• Try a different brand of blank discs.
• Quit other programs.

To select a slower recording speed

1. On the Tools menu, click Options, and then click the Devices tab.
2. In Devices, double-click the name of the CD burner (recorder), and then click the Recording tab.
3. In the write-speed list, select a slower speed.

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C00D11AE: Cannot burn files to CD

• Clean the disc and verify that it is not damaged.
• Verify that the CD burner (recorder) is connected properly.
• Quit other programs that might be using the burner.

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C00D11B0: Cannot perform the requested action

• The server is not available (for example, the server is busy or not online). Try again later.
• Your computer does not have sufficient resources, such as enough free memory or a fast enough processor. Quit other programs, and then try again. If the problem persists, you might need to upgrade your computer.

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C00D11B3: Encountered a network error

• The server is not available (for example, the server is busy or not online). Try again later.
• You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To verify your proxy server settings

• On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Notes

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult your Internet service provider (ISP) or network administrator.

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C00D11B6: Cannot play the file

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C00D11BA: Cannot play the file

• Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
• Your sound device requires an updated driver. To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the sound device manufacturer's Web site.
• The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.
• Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
• You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.

To use a different sound device

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click Speakers, and in Audio device to use, click a different device.

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C00D11BB: Cannot play the file

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• rtsp://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

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C00D11BD: Cannot play the file

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C00D11BE: Cannot play the file

To select a streaming protocol

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select one or more protocol check boxes.

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C00D11BF: Cannot switch to full screen

• The Windows display settings are not configured to support full screen. In the Display Control Panel item, try setting Hardware acceleration to Full. For more information about display settings, see Windows Help.
• You do not have the latest version of Microsoft DirectX installed. To install the latest version of DirectX, see the Microsoft DirectX Downloads Web page or the Windows Update Web page at the Microsoft Web site.
• Your video device might require an updated driver. To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the video device manufacturer's Web site.

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C00D11C0: Cannot play the file

• Your computer is not connected to the local area network (LAN) or Internet. Connect to the network or Internet, and then try again.
• The path to the file is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, verify that the file name is spelled correctly and that the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
• The server is not available (for example, the server is busy or not online). Try again later.
• Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
• The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Notes

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider (ISP) or network administrator.

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C00D11C4: Cannot find the proxy server

To verify your proxy server settings

1. On the Tools menu, click Options, and then click the Network tab.
2. Verify your settings in the Streaming proxy settings area.

Note

• If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

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C00D11C7: Cannot play, burn, or synchronize the file

• You are trying to burn (copy) the file to a CD, but you have never played the file on your computer. Play the file, and the Player should try to download the required codec automatically.
• The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
  Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
• The required codec is not available on the codec server.

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C00D11C9: Cannot burn files to CD

• The CD burner (recorder) is busy. Wait for the drive to complete its current task, and then try again.
• The burner is not compatible with your version of Windows. Verify that the burner is connected properly and that you have installed the latest device drivers, and then try again.
  To verify that the drive is compatible and to download the latest device drivers, see the Windows Catalog at the Microsoft Web site.

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C00D11CB: Encountered a network error

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C00D11CD: Unknown error

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C00D11D1: Cannot play the file

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C00D11D2: Cannot access the file

• This file is currently in use. Close the file, and then try again.
• You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.
• You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again.
• If you are trying to rip (copy) a track from a CD to your hard disk, you might not have permission to rip to the specified hard disk location. Verify that you have the appropriate access rights, and then try again. If the problem persists, try ripping to another folder.

To change the folder where tracks are ripped to

1. On the Tools menu, click Options.
2. Click the Rip Music tab.
3. Click the Change button.
4. Select another folder in which to store your digital media files, and then click OK.
   –or-
   Click Make New Folder, enter the name of the new folder, and then click OK.

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C00D11D6: Licenses are corrupted or not valid

• The license for the file is either corrupted or not valid. The license might no longer be valid, for example, if you have replaced hardware components in your computer.
• The digital rights management (DRM) software on the computer might be corrupted. As a result, existing licenses on your computer might not work correctly, or the Player might be unable to acquire new licenses. Microsoft Knowledge Base Article 810422 is available to help you troubleshoot this issue.

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C00D11F8: Cannot use digital playback to play the CD

To switch to digital CD playback

1. On the Tools menu, click Options, and then click the Devices tab.
2. Double-click the CD drive, and then in the Playback area, click Digital.

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C00D132B: Cannot play the file

• The file that you are trying to play is stored in a location that the Player cannot access. Typically, this occurs when the path for a link on a Web page was created in a manner that is not supported by the embedded Player.
  The file is either located in a folder above the location of a Web page containing the Windows Media Player ActiveX control or the file is in a folder above the location of a playlist (a Windows Media file with an .asx extension) that is referencing it. The Player does not support using relative paths to access folders above the current one.
  To fix the problem, the Web page creator should modify the path to the file so that the file is located in a folder that the Player can access. For example, the path should not include the format "..\".

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C00D2720: Cannot burn or synchronize the file

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C00D2748: License is not valid

• You are using a beta release of Windows Media Player 10. To resolve the problem, install the final version of the Player from the Windows Media Download Center.
• You are trying to perform an action on a protected file (for example, you are trying to play, burn, or synchronize a file) and the license prohibits that action. To determine the license terms of a file, do the following:
  1. In Windows Media Player 10, click Library.
  2. Right-click a file, click Properties, and then click the License tab.
     If the file is protected, the license terms appear in the License details box. If nothing appears in the License details box, the file is not protected.

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C00D274B: You cannot play the file on this computer

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C00D274D: Your media drivers are not capable of playing the file

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C00D2759: Unable to obtain license

• You have a subscription account with an online music store that allows you to download songs to your computer without purchasing each song. The subscription account permits you to listen to the songs on your computer, but it does not permit you to burn the songs to a CD or to synchronize the songs to a portable device.
  You encountered this error because you are trying to burn the songs to a CD or you are trying to synchronize the songs to a portable device, but the online store has not granted you the rights to do so.
  To resolve the problem, you might need to upgrade to a different type of subscription account. For further assistance, see the online Help for the store that you used or contact the online store.
• You have a subscription account with an online music store and you downloaded some songs from that store to two different computers. You are trying to synchronize those songs to a portable device, but the online store has only granted you the right to do so on one computer. For further assistance, see the online Help for the store that you used or contact the online store.
• You purchased a song from an online store and the license permits you to burn the song to a CD a limited number of times. You are trying to burn the song to a CD and you have exceeded the burn limit. For further assistance, see the online Help for the store that you used or contact the online store.
• You purchased a song from an online store by using another computer and then copied the song to this computer. You are trying to burn the song to a CD or to synchronize the song to a portable device, but you have never played the song on this computer.
  To resolve the problem, try playing the song. Windows Media Player will attempt to download a license. If the problem persists, see the online Help for the store that you used or contact the online store.

Identifying the license terms

1. Click Library.
2. In the pane on the left, expand the All Music category (by clicking the plus sign beside it), expand Purchased Music, and then click the name of the online store.
   The songs that you have obtained from the online store are listed in the pane in the middle.
3. The Category column indicates one of the following:
   • Streaming. The song is stored on the online store's server. You can only play the song while you are connected to the Internet and you are signed in to the online store.
   • Subscription. The song is stored on your computer. You can play the song regardless of whether you are connected to the Internet or you are signed in to the online store. However, you must have an active subscription account (that is, you must still be a subscriber to the online store).
     Depending upon the type of subscription account that you have, you might be permitted to synchronize the song to certain portable devices. Certain restrictions might apply to the number of times that you can synchronize the song, the number of times that you can listen to the song on the device, or the length of time that you can listen to the song on the device (for example, one month).
     For details about the terms of the license, right-click the song, click Properties, and then click the License tab.
   • Purchased. The song is stored on your computer. You can play the song regardless of whether you are connected to the Internet or you are signed in to the online store. You do not have to have an active subscription account.
     Depending upon the terms of the license, you might be permitted to burn the song to a CD or to transfer the song to a portable device. For details about the terms of the license, right-click the song, click Properties, and then click the License tab.
   • Blank. The song was downloaded to your computer before the online store supported the Category column in Windows Media Player 10. For details about the terms of the license, right-click the song, click Properties, and then click the License tab.

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C00D27E1: License revoked

• The content provider (such as an online store) has revoked your license to use the content. The content provider might revoke the license because the provider is no longer maintaining support for the protected content that you downloaded to your computer or because you have instructed the provider to deactivate the content on this computer (for example, so that you can use the content on another computer). For more information, contact the content provider.

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C00D2847: Cannot play the protected file

• Your computer's date and time are not set correctly. Double-click the clock in the Windows taskbar (typically, in the lower-right corner of the desktop), and then verify that the date and time are set correctly.
• You are using a beta release of Windows Media Player 10. To resolve the problem, install the final version of the Player from the Windows Media Download Center.

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C00D2EEC: The MSBD protocol is no longer supported

• mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
• http://server/filename
• mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

To configure protocol settings

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming protocols area, select all the protocol check boxes.

Note

• The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

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C00D2EEE: Cannot find the proxy server

To change the name of the proxy server

1. On the Tools menu, click Options, and then click the Network tab.
2. In the Streaming proxy settings area, double-click the protocol that you want to configure.
3. Click Use the following proxy server, and then type the name of the proxy server and the port to use. Contact your network administrator for the correct proxy server name and port.

Note

• If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider (ISP) or network administrator.

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Supported file types

Notes

• To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see the DVD Decoder Plug-ins page at the Microsoft Web site.
• To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Download Center.
• For more information about supported file types, see Microsoft Knowledge Base Article 316992 at the Microsoft Web site.

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